telus billing support Things To Know Before You Buy
telus billing support Things To Know Before You Buy
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• At this time, I experience I'm remaining misled and mistreated. Irrespective of several phone calls and escalations, I nonetheless do not need clarity on my special discounts or a good resolution to my concerns.
Also, our phone line to the home arrived down within a windstorm another night time, as did our neighbors. We don't utilize a landline anymore, although the cable is in the road and still connected on the home end. I suggested that They only eliminate it completely. They claimed as I did not have an active landline, they might not deliver a technician out to scrub up the wire in the midst of the highway.
Back again with your day, you experienced a option of businesses. Now We've got megacorps that swallow each individual choice choice up therefore you're still left with three choices spanning a whole country, all of which collude with eachother to extort It is really customers.
@chris14 I desired to very clear up some inaccurate data. We're going to mend TELUS owned downed traces at no charge. We will only clear away the line totally for construction/renovation functions but there is a charge associated. We despatched you A personal information in case you want to maneuver ahead with possibly scenario.
It is possible to only modify it. I waited for one hour over the phone to talk to a human. He was useful, but had to redirect me to a different individual. I used to be then on hold for another hour. They available me a far better offer, but it surely was not what was available on-line. These specials are For brand new customers. As being a faithful customer I would have to pay $78 compared to $60 for the new customer, to the service I wished.
on the Black Friday i referred to as Telus for getting me a completely new cellular line for my daughter if there is a offer like i acquired previously for my other Young children for a loyal customer with Telus.
after the agent overview my account he reported I can not give you a deal or credits such as you have now with all your exiting account, so i just gave up and hangup the cellphone.
I am instructed to speak to Loyalty and determination and still receiving no where. I've managed to speak to two people who identified as themselves professionals in the Philippines, who couldn't support me.
The TELUS workforce acknowledges that our get the job done spans numerous Territories and Treaty areas and we're grateful for the standard Awareness Keepers and Elders who're with us now, all those who have gone just before us plus the youth that encourage us.
Telus has messed up on my Invoice numerous situations inside the pastfew months. Just lately by charging me three instances for any convey it back which was previously returned. Then chose to go ahead and adjust 3 of my designs by themselves. First agent I spoke to was excellent and tried using hard to take care of the issue. He even contacted loyalty to assist. They never ever identified as. I tried to call myself and was hold eternally so I hung up. Tried out another agent he mentioned he would transfer me to loyalty than proceeded to have upset because I would not let him to finish the call when he claimed he could not transfer me.
My skilled helped me with my problem and answered all of my adhere to-up concerns. You've the most beneficial persons Doing work for you!
Moreover, I was disconnected numerous instances when looking to talk to support and perhaps left on hold without any resolution.
Hello @Ben708 we definitely price your loyalty with us and we wish to assist. Make sure you keep an eye on your inbox for just a message from us
I'd some small issues but I'd Completely no clue how telus billing support to repair them. Then, my co-worker encouraged me of one's service. Your personnel have been really affected person and helpful! As a result of all of these!
Yeah, I’m binding by a two 12 months agreement regrettably, I’m only four months in, but I did get somewhere. I assume The manager Workplace known as me nowadays so I've a telephone discussion with him in an hour. We’ll see how that goes.